Enterprise cancellation and refunds
For enterprise projects, cancellation and refund arrangements are agreed before payment. Refund assessments account for work actually performed and documented, irreversible third-party costs authorised in advance; unused prepaid fees for work not performed are refundable. Where no work has started and no such costs have been incurred, prepaid fees are refundable in full. Defective or undelivered services are reviewed against the agreement for correction, re-performance, or an appropriate refund. Mandatory legal rights prevail.
Refund requests
Contact contact@mossquill.site with your project or invoice reference, payment date and amount, reason, and supporting evidence. Never send full card details or passwords. We review the records and communicate the outcome and any approved refund amount and expected processing date in writing.
Processing and disputes
We communicate the assessment and any approved refund amount and expected processing date in writing. Approved refunds normally return to the original payment method where available; bank and payment-provider posting times vary. You retain the right to use payment-provider dispute procedures or seek remedies available under applicable law.